To what TS standards are the products produced?
Our batteries are starter lead-acid batteries (TS EN 50342-1). What should I do in case of battery failure?
What should I do in case of battery failure?
If the battery fails, you should immediately apply to the service centers together with certificate of warranty or, for new vehicles, license. In case anybody other than the authorized service center intervenes with the battery, the warranty of the battery becomes void.
Under what conditions are the batteries excluded from the warranty?
The battery is EXCLUDED FROM WARRANTY if it is determined as a result of analysis by the authorized service center that the following conditions have occurred: :
a) Plate wear due to charging after hardening in the battery as caused by defects and failures in the electric equipment of the vehicle (cranking engine, charging generator, alternator, charge regulator, leakage in the electric installation, light remained on constantly, radio, tape, etc.);
b) Plate wear due to charging after hardening in the battery as caused by defects and failures in the electric equipment of the vehicle (cranking engine, charging generator, alternator, charge regulator, leakage in the electric installation, light remained on constantly, radio, tape, etc.);
c) Wear (deformation, shock, crack, etc.) of the battery as a result of improper distilled water and foreign materials supplied by persons other than the authorized service center; and any impacts caused by external factors after installation of the battery on board the vehicle;
d) Taxies and commercial vehicles should use such type of battery as specified in the range of products specific to them. Early wear arising from selection of battery not suitable for the vehicle is excluded from the warranty.
e) Make sure that any wireless, telephone, alarm, TV set, trip computer and similar accessories installed on the vehicle and LPG equipment should remain within the capacity of the battery specified for the vehicle. Otherwise, the battery is excluded from the warranty.
f) Any failure arising from storage of the battery unsuitable conditions (exposed to direct sunlight, snow or rain), exposed to excessively hot or cold temperature, ingress of water into the gas channels and clogging of the gas holes;
g) In case of vehicles operating by double batteries operating by serial connection (24V) or parallel connection (12V), they are excluded from warranty in case of any instability in the charge or discharge of the battery as a result of separate output from either of the batteries.
If the battery is replace under warranty, does the warranty term change?
Upon inspection of the damaged battery by the authorized service center, it is replaced by an equivalent new one as a result of any production defect which appears after the date of sale during the warranty term. The warranty term of the battery replaced under the warranty is limited with the remaining warranty time of the battery originally purchased.
How long is the warranty term of the battery following the date of sale?
a) In case of NanoGoldage Start Stop ELA batteries, the warranty term is 1 year (12 months) for start-stop vehicles; and 3 years (36 months) for the private cars.b) Warranty term is 1 year (12 months) for the commercial taxies, automobiles, trucks and light duty trucks, intercity buses, dolmushes, minibuses and midibuses.c) Service life of the battery is 3 years provided the operating instructions are observed.
How can I have access to the nearest authorized service center?
Click the link www.easaku.com/...(dealers and authorized service centers) to get contact info of the nearest authorized service center